We wanted to let you know about a few chnages that we’re making in the Access Control team.
Team name change: From 2nd April 2018, Access Control will be known as Campus Card Services. Pam Reid will be our Campus Card Services Supervisor and we’re currently recruiting a Campus Card Services Administrator.
Call management: From 2nd April 2018, requests to Campus Card Services will be processed via UniDesk, our call management system. As with all calls logged in UniDesk:
- You can log a call online, by email or by phone (see contact details below);
- UniDesk will automatically send you an acknowledgement with a unique reference when your call has been received. If you need to provide us with further information after you’ve logged a call, please reply to the acknowledgement email, so as to include the unique reference;
- You can log and track the status of your call using IT Self Service;
- If we ask you to provide further information in order to action or resolve your request, please reply to us as soon as possible.
Email address: Historically, there are a number of email addresses associated with Access Control/ID cards including firstname.lastname@example.org. This email address should no longer be used (the ownership of this account will transfer to Estates at a later date).
(please note there has been no change to our out-of-hours arrangements)