Changes in the Access Control team from 2 April 2018

We wanted to let you know about a few chnages that we’re making in the Access Control team.

Team name change: From 2nd April 2018, Access Control will be known as Campus Card Services.  Pam Reid will be our Campus Card Services Supervisor and we’re currently recruiting a Campus Card Services Administrator.

Call management:  From 2nd April 2018, requests to Campus Card Services will be processed via UniDesk, our call management system.  As with all calls logged in UniDesk:

  • You can log a call online, by email or by phone (see contact details below);
  • UniDesk will automatically send you an acknowledgement with a unique reference when your call has been received.   If you need to provide us with further information after you’ve logged a call, please reply to the acknowledgement email, so as to include the unique reference;
  • You can log and track the status of your call using IT Self Service;
  • If we ask you to provide further information in order to action or resolve your request, please reply to us as soon as possible.

Email address: Historically, there are a number of email addresses associated with Access Control/ID cards including security@st-andrews.ac.uk.  This email address should no longer be used (the ownership of this account will transfer to Estates at a later date).

Contact details

Email: idcards@st-andrews.ac.uk
Telephone: 01334 462755
IT Self Service: http://st-andrews.unidesk.ac.uk/ (select ‘Use Self Service Desk’)

(please note there has been no change to our out-of-hours arrangements)

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