Practical Conflict Resolution Skills for Academics: Monday 8th April, 12-1.30, Online via Teams
This practical and interactive workshop will consider some of the costs and causes of conflict in higher education. We will identify how newly developed tools in emotional intelligence can help those mediating conflicts as well as helping those in the thick of disagreement. We will look at identifying signs of growing conflict and how to navigate it. The trainer will introduce the concept of using the ‘Brave Space’ model to support potentially sensitive conversations in groups. Aside from the strategies provided in this session, the presenters will reflect upon the mediative options available and introduce the new mediation service as a constructive way to resolve disagreements.